It is against the law to call 9-1-1 as a joke. Prank 9-1-1 calls can be dangerous and waste valuable emergency resources.
Accidental calls or abuse of 9-1-1 ties up emergency lines, communicators and officers which could result in the slower response to a real emergency, risking the safety of people who may need urgent help.
If you are aware that you have dialled 9-1-1 accidentally:
- Stay on the line, hanging up is the wrong thing to do. Tell the communicator you dialled in error.
- Your call will be put through to police - answer all questions asked by the communicator. This eliminates them having to call you back.
- Officers will still be dispatched to ensure you are safe.
If you did not realize that you dialled 9-1-1 (i.e. “pocket dial”):
- Your call will be automatically transferred to police when there is no response (because the phone is in your pocket or purse).
- Every police agency handles these calls differently. OPP communicators will try to call you back. If you answer, the same information as above applies.
- If you do not answer after repeated attempts, your location, based on your GPS coordinates, if available, will be provided to an officer.
Visit YouTube to view a video regarding "9-1-1 Pocket Dials".